Uhren allgemein » ement focused on the repeat custom

One of my classes in management focused on the repeat customer. The course stressed the importance of the repeat customer to the financi hem to what I term "Customer Service Hell".

Take the case of Denise in New Mexico

"I have been MORE than patient with Dell Computer Corporation. It has taken me 6 months Wholesale Marco Belinelli Jersey , a minimum of 100 hours of my time, 20 different people, 10 phone calls to service, 5 to the rebate ripoff department, close to 30 mails Wholesale DeAndre' Bembry Jersey , several faxes, daily blue screens which switched to daily black blank screens, all three drives not working, still not receiving a confirmed rebate on a machine I ordered in August, 2002 Wholesale Mike Muscala Jersey , an ordered part I've yet to receive, two individuals saying they will call RIGHT BACK who still haven't called, and problems growing on an EPPurchased machine literally by the day ~ to get THIS upset.

I'm sick of being jerked around by large corporations who make it impossible to reach their corporate offices who are only interested in SALES and could care less about SERVICE."

Then there is my own personal experience with Nextel. My company was spending a substantial amount of money with Nextel and we loved the phones. However, customer service was non-existent. I once spent four hours on the phone with six different "representatives" and was hung up on when I asked to speak to a supervisor.

No answers were received to my faxes or letters. Voice mails to my local salesperson went unanswered. Even the letter from our attorney was never acknowledged. Needless to say we now have another cellphone provider.

These examples point to an alarming trend. Businesses are focusing on gaining new customers and failing miserably to turn these new clients into loyal customers. They have lost their civility, not only with their customers but with their employees as well.

What can you do? If you believe like I do then take these beliefs and make a difference. Acknowledge that the people that you come in contact with are living breathing persons and treat them with goodness and respect. If you can't do that in your present position then its time for you to make a change. As President Bush continued Wholesale Kent Bazemore Jersey , "Americans are generous and strong and decent, not because we believe In ourselves, but because we hold beliefs beyond ourselves". Let's resurrect the "Miracle on 34th. Street".

About The Author

Wayne Patterson is the author of "Solidgoldmonthly" home business newsletter. Home business news and views that you can use. No scams allowed! Subscribe now to receive FREE book of eBay Marketing Secrets, sold on other sites for $27.00. ; solidgoldhome@
A landmark decision was made in the Sharma household. The family huddled together behind closed doors guzzling ample cups of tea weighing the pros and cons. should we should we, shouldn't we? Could she Wholesale John Collins Jersey , couldn't she? Pitza, the luscious blond, feme fatale of Bombay and the pride of the family was to travel by air with her tizzy headed handler- Radha to Delhi. Finally exhausted, it was decided that she should and could. The next major step was getting details from various airlines for taking her across. Flying with your dog is not easy but if you have do it once, and then air travel is a piece of cake. When you book your ticket Wholesale Miles Plumlee Jersey , ensure that the airline books your dog as well.


Excess baggage will be charged for the pet including the carrier on actual weight basis and the same will not be clubbed with free baggage allowance. Speak to the Cargo department of the airlines to get correct carrier dimensions. Make sure that the carrier has adequate ventilation. Also see whether the carrier has a water dish attached. Once they have given you that information, you can inquire from your vet or pet store where the carrier can be purchased. Make sure that the carrier is labeled and properly identifiable both from outside and inside. Don't forget write in bold the name of the pet, the passenger, flight number and destination on the carrier.


It is essential that you get the carrier home a week or two prior to travel, Put a couple of your pet's favorite toys in it with a soft absorbent sponge mattress underneath. T. Wholesale Jerseys China Wholesale Jerseys From China Wholesale Jerseys From China Wholesale Jerseys Cheap Wholesale Jerseys China Cheap Wholesale MLB Jerseys Cheap Cheap New NBA Jerseys Cheap College Basketball Jerseys Wholesale Authentic NFL Jerseys Wholesale Authentic Soccer Jerseys